28 Minor Court
San Rafael, CA 94903
Telephone: 415.479.8040E-Mail: PaperDollJW@yahoo.com
Bio [Download]
EDUCATION & CERTIFICATIONS
- Bachelor of Science in Health Science -- Certification-Computer Programming
- Northeastern University, Boston, MA -- Computer Learning Center, Somerville, MA
- Certification-Medical Laboratory Technician Program -- Massage Therapist Certification
- Northeastern University, Boston, MA -- Kripalu Center for Yoga & Health, Lenox, MA
- Esthetician License, San Francisco, CA
In residence studies at Kripalu Center for Yoga & Health, Yoga teacher training, Yoga therapy training, courses in communication, holistic health and massage, polarity therapy, meditation, stress reduction, nutrition, macrobiotic and raw food diet education.
PROFESSIONAL EXPERIENCE: 1985-2008
Team Coaching International, San Rafael, CA -- 2008
Account Assistant/User Experience Designer
Deployed Team Diagnostic Assessment for a client base of 500 corporate coaches leading teams worldwidePrimary contact and support for clients which included trouble shooting and schedulingSupported coaches with assessment that increased team productivity, positivity, and successParticipated with programmer in developing and designing user friendly software application for diagnostic toolEdited and collaborated in design of course manual, website, and team reportsCoordinated translation of diagnostic reports into several different languagesManaged all financial aspects of Team Diagnostic Assessment including invoicing and collections using SalesforceMamasource.com, Corte Madera, CA -- 2007
Customer Support Representative
Oversaw all aspects of the website's email Customer SupportMaintained and improved upon a large database of email templates and proceduresDeveloped and executed Customer Support auditing processesHandled multiple escalated support cases in unison, following through to resolutionEffectively managed customer feedback and suggestions, and reported trends regularlyNational Alopecia Areata Foundation & National Eczema Association, San Rafael, CA -- 2004-2005
Administrative Assistant/Conference Registrar
Awarded and set criteria for scholarships and grantsOrganized applications and scheduled workshopsManaged Donor Perfect databaseProvided customer service to physicians and clients via phone, email and support materialsAdministered QuickBooks and processed all financial paymentsManaged Health Network, San Rafael, CA -- 1999-2000
Intake Specialist
Provided access to mental health benefits for clients nationwideAssessed client’s needs, created confidential files, and gave appropriate referralsEducated clients on their benefit information and authorization protocolsFacilitated first phase of intake documents for patient treatmentSupported customers by ensuring their quality of care and answered questions regarding billing Wild Image Productions, Mill Valley, CA -- 1994-1998
Computer Technical Assistant
Installed, operated and maintained Power Macintosh and peripheral equipmentManaged database and email communications for all customersResearched and corroborated development of websiteProvided technical assistance including software and application upgradesResort and Spa, Oakland, CA -- 1990-1998
Body Treatment Therapist/Esthetician
Provided premier spa services for world famous landmark resort including: therapeutic massage, shiatsu, hydrotherapy, polarity, loofa and salt scrubs,
body masks and wraps, reflexology, Ayurevedic and Rebalancing treatments and facials
Kripalu Center for Yoga & Health, Lenox, MA - 1987-1989
Network System Technician
Installed and configured in house computer network for 13 workstationsTrained staff to operate computer network and printersComputer Library Systems Inc., Newton, MA 1985-1987
System Troubleshooter/Customer Service
Provided technical assistance, diagnostics and solutions for solving hardware/software problemsAssisted customers with installation of equipment and softwareJUDY
WOODROW
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